Getting Started

• Why am I getting an error message when I try to add my phone number?
• Do you accept cats and other animals?
• How do I sign up?
• How do I unsubscribe from Rover emails?

Account and Profile

• How do I exercise my rights under GDPR?
• How do I change my name in my account?
• How do I add, edit or remove a pet profile?
• How do I update my phone number?
• What are favourites and how do I manage them?
• How do I create a cat profile?

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Finding a Sitter

• How do I choose the right sitter?
• What services do sitters offer?
• Where do I find a sitter's contact information?

Booking and Meet & Greets

• How do I contact a sitter or dog walker?
• How do I add another dog to a booking?
• How do I cancel a service?
• How can I tell if my pet's service has been booked?
• What if my booking request expires?

Payments

• How do I add or remove a credit card from my account?
• How do I use coupons, promo codes, and gift cards?
• What is the puppy rate and what age does it apply to?
• Should I tip my sitter?