Beginning in March 2025, we’re updating how we accept payments. This will allow pet owners to pay via PayPal and other methods based on location. This change requires existing sitters like you to resubmit your bank account information and re-verify your personal information through Stripe to ensure that you continue to receive payouts without disruption. Visit the FAQs for more information, or jump to the bottom for steps on how to resubmit your information on our updated Stripe experience.

FAQs

How to resubmit your info through Stripe

FAQs

When do I need to change my payout method to Stripe?
To avoid any disruptions to getting paid, you'll need to sign back up for direct deposit through Stripe by the dates below:

What happens if I don't resubmit my information on Stripe by the deadline? 

Failing to do so will result in disruptions to their payouts until you re-add your bank account and re-verify your personal information. 

What information do I need to provide?

You will need to provide your bank account number, and some of the information listed on your Rover account (name, email, phone number, address, and date of birth) will already be included when you sign up for Stripe. Please also review this information to make sure that the details, such as legal name, match what you would use on legal or government documents.

Will this change/impact when I’ll receive funds in my bank account? 

Your earnings will still automatically transfer to your bank account 2 days after you complete a booking. Depending on your bank, it may take a few more days to see the available funds in your bank account.

How to resubmit your info through Stripe

We recommend having all of the required information ready before setting up your Stripe account.

Rover app

1. Tap More at the bottom of your screen.
2. Tap Payments.
3. Tap Withdraw Money.
4. Select Connect to Stripe. It may take a few seconds for your new account to be created and for the page to reload.
5. Select Update payment details and add your Social Security number, when prompted. This is used to verify your identity and secure your account.
6. Review and edit your personal details (if you need to). Make sure that the name on the account is your full legal name to avoid verification issues. 
7. When you’re done, click Submit. You’ll be redirected back to Rover.
8. Return to the Payments section, then select Add a bank account.
9. Add your information, then select Submit.

Computer

1. Navigate to your Dashboard, then select Update payment details. 
2. If prompted, fill out the ID verification steps, then select Next.  
3. Review and edit your personal details. Make sure the name on the account is your full legal name to avoid verification issues. 
4. When you’re done, click Submit. You’ll be redirected back to Rover.
5. Return to the Payments section, then select Add a bank account.
6. Add your information, then select Submit.