Getting Started
- Why am I getting an error message when I try to add my phone number?
- Do you accept cats and other animals?
- How do I sign up?
- How do I unsubscribe from Rover emails?
Account and Profile
- How do I exercise my rights under GDPR?
- How do I change my name in my account?
- How do I add, edit or remove a pet profile?
- How do I update my phone number?
- What are favourites and how do I manage them?
- How do I create a cat profile?
Finding a Sitter
- How do I choose the right sitter?
- What services do sitters offer?
- Where do I find a sitter's contact information?
Booking and Meet & Greets
- How do I contact a sitter or dog walker?
- How do I add another dog to a booking?
- How do I cancel a service?
- How can I tell if my pet's service has been booked?
- What if my booking request expires?
Payments
- How do I add or remove a credit card from my account?
- How do I use coupons, promo codes, and gift cards?
- What is the puppy rate and what age does it apply to?
- Should I tip my sitter?
Getting Started
- How do I become a pet sitter or dog walker on Rover?
- Is my sitter profile approved?
- How do I verify my identity?
- What are testimonials and how do I get them?
- How do I contact Rover Support?
- Do I need to be licensed to be a dog sitter or walker?
My Profile and Services
- Can I accept bookings in other areas while travelling?
- How do I manage my calendar?
- How do I change my account email address?
- How do I update my address?
- How do I add and edit photos on my profile?
- What is confirmed availability and how does it work?
Running My Business
- How can I see reviews pet owners have left for me?
- What are Rover phone numbers and how do I use them?
- What are the sitter cancellation policies?
- Why is managing my inbox important?
- Can I respond to a review?
- What do the statistics on my profile page mean?
Booking and Meet & Greets
- How do I contact pet owners using the mobile app?
- How do I book with a pet owner or create a repeat booking?
- What if I need to cancel a booking?
- How do I create a Meet & Greet?
Payments
- How can I set up my Stripe account?
- Where can I view my total earnings?
- How do I get paid for bookings?
- How do I review my payments from my Rover bookings?
Trust and Safety
- How can I have a safe, stress-free stay?
- What if a pet owner wants to pay me directly, not through the Rover site?
- Why should I pay and communicate through Rover?
- How can I keep my Rover account secure?
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Owner
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Getting Started
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Account and Profile
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Finding a Sitter
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Booking and Meet & Greets
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Payments
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Sitter
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Getting Started
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My Profile and Services
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Can I accept bookings in other areas while travelling?
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How do I manage my calendar?
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How do I change my account email address?
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How do I update my address?
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How do I add and edit photos on my profile?
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What is confirmed availability and how does it work?
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How do I change my availability and the number of pets I can sit?
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Can I accept bookings in other areas while travelling?
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Running My Business
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How can I see reviews pet owners have left for me?
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What are Rover phone numbers and how do I use them?
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What are the sitter cancellation policies?
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Why is managing my inbox important?
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Can I respond to a review?
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What do the statistics on my profile page mean?
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How can I promote my pet care services?
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What are sitter performance scores?
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How can I see reviews pet owners have left for me?
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Booking and Meet & Greets
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Payments
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Trust and Safety
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