Inbox Help
How do I edit day care, dog walking, and drop-in requests?

We understand that sometimes plans change, even after you’ve started a conversation. That’s why we’ve made it easy to edit booking dates and the number of walks or drop-ins per day before and after you book!

Before Booking
After Booking
Customizing the Number of Drop-Ins or Walks for Specific Days 

Before Booking


1. Navigate to your Inbox by selecting the conversation icon in the upper right corner of your screen.

All languages O Inbox sign marked .png

2. Under the Pending Requests tab select the correct conversation.


3. Locate the gray request details box on the left side of the page and select 'Modify request'.


4. Make adjustments, then select the green 'Submit changes' button to save your changes.

Rover App

  1. Open the request.

    iOS                                                                    Android
    App_iOS_inbox_pending_UK.jpg           App_Android_inbox_pending_UK.jpg

  2. Tap the green 'Modify' button.


  3. Make adjustments, then tap 'Save' (on iOS) or the 'Send Request' arrow (on Android).

Note: If you need to modify the number of walks or drop-ins per day, you'll need to do it from your mobile browser or from a computer.


After Booking

If you need to make changes  after you confirmed the booking, contact your sitter via Rover Messages to see if they're able to accommodate your request. If your sitter agrees, they can make the necessary changes from their account.

Once your sitter makes the changes, you'll need to confirm the modifications to finalize the booking. Learn more here.  

Customizing the Number of Drop-Ins or Walks for Specific Days

Let’s say you’ve booked 1 walk a day for a week, but on Sunday and Monday you need 2 walks. Your sitter can update the number of walks/drop-ins for specific days. 

First, contact your sitter to confirm their availability. If they agree, you'll need to confirm the booking first so they can make the necessary changes.

Once they make the changes, you'll need to review and confirm the updates from your account.

Have questions? We're here for you! Contact Rover Support at +34 910 78 07 83. Or, submit a help request by navigating to the bottom of any page in the Help Center and selecting Contact Support.


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