As a sitter on Rover, you have the freedom to customise your services. Part of that includes choosing your cancellation policy.
Note: Sitter cancellation policies can’t be customised for recurring services. These services are always set to a same-day cancellation policy.
Learn more about recurring services.
Policy options
Note: Add-ons (extended care, sitter pickup and drop off, and bathing/grooming) are refunded 100% when a booking is cancelled.
Same day
For boarding, house sitting, and drop-in visits:
- A full refund is available if a pet owner cancels before the booking begins.
- If cancelled on or after the beginning of the booking, a 50% refund is available for the first seven cancelled days, and a 100% refund is available for any additional days.
For walks and doggie day care:
A full refund is available if the pet owner cancels before the booking begins.
One day
- A full refund is available if a pet owner cancels by 12:00 pm the day before the booking begins.
- If cancelled later than 12:00 pm the day before the booking begins, a 50% refund is available for the first seven cancelled days of the service, and a 100% refund is available for any additional days.
Three day
- A full refund is available if a pet owner cancels by 12:00 pm three days before the booking begins.
- If cancelled later than 12:00 pm three days before the booking begins, they’ll receive a 50% refund for the first seven days of the booking, and a 100% refund is available for any additional days.
Seven day
- A full refund is available if a pet owner cancels by 12:00 pm seven days before the booking begins.
- If cancelled later than 12:00 pm one week before the booking begins, they’ll receive a 50% refund for the first seven days of the booking and a 100% refund is available for any additional days.
Will my cancellation policy apply to booking date change requests?
If a pet owner shortens the length of their stay at the last minute, when editing the confirmed booking, you'll have the option to apply a penalty fee.
For other modifications, like changing the number of pets or increasing the length of the stay, the price will be adjusted accordingly based on your additional rates.
If a pet owner simply wants to change the dates for their booking, they wouldn't incur a cancellation fee. Here's an example of a date change request:
A sitter has a one-day cancellation policy. On Sunday evening, an owner requests to change their Monday to Wednesday boarding stay to Wednesday to Friday instead. In this scenario, a cancellation penalty will not be charged.
If you want to apply a cancellation policy to last-minute changes like date change requests, you can initiate a booking request for the new dates, and then ask your pet owner to submit a cancellation request for the original booking.
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