Inbox Help
What if I need to cancel a booking?

We encourage you to only take requests you can accommodate to keep cancellations rare and your pet care services booming. However, if you do need to cancel a booking, we offer all the tools you need to make it happen smoothly.

Note: Keep in mind that frequent last-minute cancellations can impact your visibility in search.

First, contact the pet owner to let them know. Then, cancel the service within your Rover account:

How to Cancel a Service Before It Begins

1. Navigate to your Inbox by selecting the conversation icon.

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2. Select the Upcoming Bookings tab and then select the request you want to cancel.

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3. Once the booking is open, locate the grey box that lists the service details. Select Cancel booking.

4. Select a cancellation reason and include details about why you’re cancelling. This message goes directly to Rover Support and will not go to your pet owner.

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5. Select Cancel booking.

Important: A pattern of short-notice cancellations may result in an account review.

Have questions? We're here for you! Contact Rover Support at +34 910 78 07 83. Or, submit a help request by navigating to the bottom of any page in the Help Centre and selecting Contact Support.

 

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